REFUND POLICY

Effective Date: 9 June 2026

At inferencedirect.com (operated by Seamless Ventures Pty Ltd (ACN 616 157 236) as trustee for the Seamless Ventures Trust), we pay upstream model networks in real time as your applications make API calls. Because genuinely consumed compute cannot be reversed by our providers, we apply the refund policy set out below.

This policy operates alongside, and does not limit, your rights under the Australian Consumer Law ("ACL"). Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

1. CONSUMED CREDITS

• General Position: Platform credits genuinely spent on API calls, token requests, code generations, or model processing are non-refundable, except where you have a right to a remedy under the ACL or another applicable law.
• We do not ordinarily issue credits, adjustments, or refunds for tokens consumed due to bugs in your own software, unhandled code loops, exposed API keys, or because you were dissatisfied with the output generated by a third-party AI model.
• Your ACL Rights Are Preserved: If our service fails to meet a consumer guarantee under the ACL — for example, if it is not provided with due care and skill, or is not reasonably fit for a purpose you made known to us — you may be entitled to a remedy (which may include a refund) regardless of the general position above. Contact us and we will assess your request in good faith.

2. UNUSED BALANCE REFUNDS

• Refund on Request: You may request a refund of any genuinely unused balance at any time by emailing [email protected]. "Unused" means funds from a deposit that have not been consumed by API usage.
• What You Receive: We will refund the unused portion of your balance, less any non-refundable payment gateway, card network, or cross-border transaction fees actually incurred on the original deposit. We will tell you the deductions before processing.
• Processing Time: Refunds are made to the original payment method where possible and are typically processed within a reasonable period after we verify the request.

3. COMPROMISED CREDENTIALS

You are responsible for protecting your API keys. If your keys are leaked or stolen and a third party spends your prepaid balance, we are generally unable to refund the consumed tokens, as the underlying compute has already been paid to the Upstream Provider. We recommend setting hard spending limits and usage alerts in your account dashboard to reduce risk. This clause does not limit any right you may have under the ACL or other law.

4. ACCOUNT CLOSURE AND PAYMENT DISPUTES

• Voluntary Closure: If you close your account voluntarily, you may request a refund of any genuinely unused balance under clause 2. Consumed credits remain non-refundable except as required by law.
• Chargebacks and Bank Disputes: Please raise any billing concern with us first — most issues are resolved quickly. If you initiate a chargeback or bank dispute, we may suspend or close the account and revoke API keys to prevent further loss. In that case:
• We may recover the actual, reasonable costs we incur as a direct result of the dispute (the payment processor's dispute or administrative fee, and the cost of any compute already consumed but not yet paid for); and
• Any genuinely unused balance will be refunded to you, less those actual costs and any non-refundable processing fees.
• We do not confiscate or forfeit your unused balance as a penalty.

To make a refund request or ask a question, contact [email protected].